• On monitor models with dual inputs, make sure the monitor input select switch is in the proper mode for the channel you are using (refer to your manual)
• Check the pins on your signal cable to see if any are bent, broken or pushed in.
• Verify the video card is putting out a valid signal by substituting another monitor, or taking this monitor to another PC. Even if your PC appears to be booting up by the indication of floppy or hard drive activity, the video card may not be putting out a signal.

Other on-screen messages on various models related to this discussion are "SIGNAL MISSING" , "NO SIGNAL" and the tri-color "SELF TEST."


Where do I get drivers for Windows 3.x or NT?
There are no monitor drivers written and is not necessary for your monitor to work. The inf files are used in Windows 95, 98, 2000, and XP. As long as you have the 3.x drivers for your video card, simply set up the refresh rates using the timing guide in the monitor manual as a reference. Please contact your video card vendor for assistance.


My model is not listed in Windows Display Properties. What should I do?
If Windows identifies your monitor as Plug and Play , it has done what it was intended to do. The video card in the PC gets the information about the monitor via an additional line in the video signal cable that connects to the monitor EDID chip. This chip has the same information the inf file has, and more. The monitor shows as "Plug and Play Monitor" and not the specific model because Windows needs to have the name of the monitor in its database. Naturally, new models come out all the time, so the inf file is a way to enter the make and model of your monitor. As long as you are able to select resolutions within the monitor's range, you do not need to install the inf file.


How do I set the refresh rate on my monitor?
Refresh rates cannot be set from the monitor, they are set through the video card refresh interface. If you have the early version of Win95, please contact your video card vendor for assistance.

For Win95 OSR-

2Click the right mouse button on an empty spot on the desktop
In the popup menu, click on "Properties".
Click on the "Settings" tab at the top of the Display Properties window.
Click on "Advanced Properties".
Click on the "Adapter" tab.
Click on the down arrow in the "Refresh" window.
Select a refresh rate from one listed in the timing table in the monitor user manual.
Click on "Apply" and follow Windows' dialog prompts.

For Win98

Click the right mouse button on an empty spot on the desktop
In the popup menu, click on "Properties".
Click on the "Settings" tab at the top of the Display Properties window.
Click on "Advanced".
Click on the "Adapter" tab.
Click on the down arrow in the "Refresh" window.
Select a refresh rate from one listed in the timing table in the monitor user manual.
Click on "Apply" and follow Windows' dialog prompts.

For Win2000

Click the right mouse button on an empty spot on the desktop
In the popup menu, click on "Properties".
Click on the "Settings" tab at the top of the Display Properties window.
Click on "Advanced".
Click on the "Monitor" tab.
Click on the down arrow in the "Refresh Frequency" window.
Select a refresh rate from one listed in the timing table in the monitor user manual.
Click on "Apply" and follow Windows' dialog prompts.

How do I set the resolution on my monitor?
Resolution is set in the Display Properties window.

Click on Start...Settings...Control Panel. Double-click on Display.
In the Display Properties window, click on the Settings tab.
Move the Display Area control with your mouse to select the desired resolution.
 
Keep in mind that as resolution is increased, everything is made proportionately smaller so you can see more of your work on the screen at one time without scrolling. This gives the effect of higher resolution because the individual pixels that make up the images are smaller to the eye.


What resolution should I run Windows in?
That is a personal decision. It is based on a few factors: The screen size of the monitor, the type of productivity you need and your own comfort. The higher the resolution, the smaller the elements (icons, fonts, gadgets and borders) on the screen. A higher resolution screen makes everything proportionately smaller, allowing more things (open group windows) on the screen at one time. It also allows a wider view of the work without scrolling. However, on a small screen, this may not be comfortable, and it is important to avoid eyestrain and headaches. In WINDOWS, when you move the resolution slider, the sample screen depicts the change in proportion.

• My monitor has the energy saving feature, How come it's been running all day?
  Your monitor is Power management compliant- that is, it responds appropriately to power management signaling. It works like this:
   
• If either Vertical Sync or Horizontal Sync coming from the display video card are removed, the monitor will enter the Standby/Suspend mode. In this mode, the deflection and high voltage are turned off, reducing power consumption in the monitor to less than 30 Watts.
   
• If both sync signals are removed, the CRT filament will be turned off, as well as the deflection and high voltage. This is the Off mode. The monitor power consumption is reduced to less than 15 Watts.
   
• To adjust the idle time for power management, go to "Display Properties", click on the "Screen Saver" tab, and enter the times in the "Energy Saving" feature section.

My monitor went off, while I was in the middle of a program. What should I do?
The monitor Energy Saving circuitry cannot be disabled, this must be accomplished from within the PC. First determine if the monitor went into the power management mode by observing the power light . When the power light on the monitor turns from green to orange, or turns from green to orange and blinks, that indicated that it was commanded to enter a sleep mode. You need to perform a series of steps to determine the cause. Do the following:

• Disable power management in your PC motherboard BIOS, and WINDOWS screen saver Energy Star settings under Display Properties.
   
• If the problem recurs, leave the PC on, turn off the monitor power switch and disconnect the monitor signal cable from the video card. Power the monitor, and observe the power light. It should stay green and you should see the self test, "signal missing" or "check signal cable" message on the monitor. These indicate the monitor is functional but no receiving a signal from the computer.
   
• Reconnect the signal cable to the video card. If a picture appears, the monitor may have gone into the sleep mode by itself. If the problems recurs after this, leave the PC on, do not disconnect the signal cable, but turn the monitor power switch off for five seconds, then back on. If the monitor enters the sleep mode after re-powering, contact your vendor for service.
   
• If, after powering the monitor with it disconnected from the video card, and then reconnecting the cable, you see the self test, "signal missing" or "check signal cable" message on the monitor, it indicates no signal from the PC. If the display is restored by rebooting the PC, there is an indication that the PC is crashing, and this will need to be resolved.

I have a splotch of color in a corner of the display. What should I do?
The CRT (picture tube) has picked up a bit of magnetism. Normally, the internal automatic) circuit, that operates each time the monitor is powered on, takes care of this. If you have speakers or anything with a transformer or motor in it (Electric clock, cordless phone charging base, etc.) move them away from the monitor. If you see a reduction in the effect at that time, you have located the source of the problem.

Press the Degauss button on the front of the monitor. Repeat the application, if needed, about once every ten minutes (the degauss circuitry needs time to recharge) until the discoloration has cleared up. When you press the Degauss button, you will observe a wobble of the picture for about one second, letting you know the degaussing circuit is working. If repeated attempts do not clear up the discoloration, a Service Technician can manually degauss the CRT with a special device just for this purpose. The term used here is purity, and should not be confused with brightness uniformity.


I have faint ghosts to the right of my icons. What should I do?
The likely cause is that you are using an extension cable added to the video cable that came attached to the monitor. This happens because the video card cannot drive the monitor properly with the extension. This is called impedance mismatch. If extending the cable is necessary, you need to purchase a PC video distribution amplifier, available from video equipment suppliers. If you are not using an extension, your video card may be defective. Test the monitor on another PC.


My monitor screen changes color by itself. What should I do?
You may have a connection problem.

1. Check your cable connections.
    
2. Take the video card out of the PC, clean the card contacts with a pencil eraser, then reinstall the card.
    
3. Observe if the problem occurs only in Windows. If so, it may be a software driver problem.
    
4. Test with a different resolution or color depth setting.
    

You can also connect the monitor to another PC (or substitute another monitor on your PC, if possible)

We always suggest checking external factors when color changes are the question. If you feel you have the problem isolated to the monitor, please contact our Customer Service Department to receive an RMA. (Return Material Authorization)

How do I remove the base from my monitor?
Place the monitor on its top. Locate the tab on the cabinet bottom next to the base facing the back of the monitor. Press down on the tab and slide the base over it. Lift the base at a slight angle from the edge near the tab and withdraw the base. Please note that one some models if there is no tab, or the base is mounted with screws, the base is fixed and may not be removed. Please see "Are the base and signal cable removable on my monitor?"


How do I attach my monitor to a wall mount?

If the same symptoms occur when the monitor is not connected to the PC, Then your monitor requires service. Please contact our Customer Service Department, and have your model, serial number and purchase date handy.

The above should answer how to treat the problem. If it does not answer your question, please contact Princeton's Technical Support Representatives Monday - Friday between 6am-5pm (Pacific Standard Time) at 1-800-747-6249 or by email at TechSupport@princetongraphics.com