There is no display on my monitor.  What should I do?
Verify the monitor is operational by switching to different input modes. The On Screen Display should indicate a mode without any signal input (AR2.7AV, AR3.1AV or AF3.9HD models).

AR2.7T / 3.2T / 3.6T models:
1.Turn main power switch on. If the power light is red, press the power button in the control panel, and immediately press the VGA1/VGA2 button. If the PC video is not displayed, connect the VGA cable to the other input (front or rear VGA, depending on the first one tried).
2.Press power button if power light is red, press the power button in the control panel, and immediately press PC/TV/AV button repeatedly to go past the VGA mode. The On Screen Display should indicate the video and TV modes, and you should see snow in the TV mode (no antenna or cable connected).

Verify the monitor is operational by using an alternate device (AR2.7AV, AR3.1AV or AF3.9HD models):
VCR or Camcorder in Composite input.
DVD in S-Video input.

AR2.7T / 3.2T / 3.6T models: Turn main power switch on. If the power light is red, press the power button in the control panel, and immediately press the PC/TV/AV button repeatedly to go past the VGA mode. The On Screen Display should indicate the video and TV modes, and you should see a display according to the device connected
 

My monitor showed "NO SIGNAL." What does that mean?
The monitor needs to measure the horizontal sync frequency to determine which of its presets to match the resolution format to. The most common reason for this message is that the sync signal is missing. You need to do the following:

Make sure the computer is connected and powered up before the monitor. Verify no pins are bent on the VGA cable.  Verify the computer beeps once after powering on. No beep or more than one beep indicates a problem with the PC, and no video signal will be produced.




I pressed the "BLUE ONLY" button and I don't know what to do!!!?
The Blue Only mode is used in conjunction with an NTSC signal input to aid accurate calibration of the chroma level and phase adjustment. It works only with an NTSC signal, and the proper test signal must be present. Apply a color bar pattern to either Composite or S-Video. The source may be an NTSC signal generator or a DVD source, such as "Video Essentials". Press the Blue only button on the Installer remote. Adjust the COLOR NTSC on the monitor OSD so the FIRST and FOURTH bars are equal in intensity. Adjust the TINT NTSC on the monitor OSD so the SECOND and THIRD bars are equal in intensity. Press the Blue only button to exit after adjustment is completed.

If the Blue only button on the Installer remote is pressed with any other input than Composite or S-Video, the CRT gain and cutoff adjustments for the red and green will go to zero, and the display will be a solid blue. If this has occurred, simply press the Blue only button again to restore the settings. HOWEVER—If the power is turned off after entering the Blue only mode, the settings cannot be restored by the user, and the monitor will require recalibration. Follow the procedure below to get the monitor within usable range (these settings differ from one monitor to another, but they will result in a usable picture). For proper calibration, contact your installer or http://www.imagingscience.com/isf-trained.cfm on the Internet.

1. Press WHT on remote. (alt) Press Menu 3 times to SETUP, press and hold MENU and VOLUME minus (about 3 seconds) until adjustment menu appears.

Press Source to Select Press Volume to Adjust

R-Cutoff 165
G-Cutoff 179
B-Cutoff 188

R-Gain 219
G-Gain 189
B-Gain 149

2. Press WHT on remote. (alt) Hold MENU and VOLUME minus (about 3 seconds) to exit.

 

My monitor shows "OUT OF RANGE"?
It is likely that the PC just connected to the monitor was previously used with a desktop monitor. These require high refresh rates to avoid flicker, because the user’s peripheral vision is employed, and this part of vision detects flicker.
Presentation monitors are designed to be viewed at three times the picture height, so peripheral vision does not play a part, and flicker is not seen. The large screen monitors do not have the same high frequency range as desktop displays, for the reasons just stated, as well as CRT/Yoke design and manufacturing issues, along with monitor electronics complexity/cost issues.

Please set the video card refresh rate according to the timing table (located in your manual).

Connect a desktop monitor (if available) the PC and adjust the refresh frequency in Windows as outlined in steps 1-8 below.

If a deskop monitor is not available:
Start Windows in the safe mode by pressing F8 the instant you see "Starting Windows 9x". Select Safe mode from the startup options menu.

1. Click the right mouse button on an empty spot on the desktop
2. In the popup menu, click on "Properties".
3. Click on the "Settings" tab at the top of the Display Properties window.
4 Click on "Advanced Properties".
5. Click "adapter"
6. In the Refresh Rate window, select "Adapter Default" or 60Hz.
7. Click on the Monitor tab, and uncheck "Automatically detect Plug and Play monitor".
8. Apply the settings, and restart Windows normally.

Go back to Display Properties and select the resolution and refresh according to the preset timing table in your user manual.
 

The colors do not look right coming from my HD source.
The VGA input on the monitor is designed for computer signals. If a device such as a scan converter, receiver or DVD player with a VGA output connector is used, The monitor may exhibit color shift or synchronization problems.  On the model AF3.0HD/HDS, We recommend using a breakout cable (www.extron.com) and connect it to the RGBHV connectors on the monitor.

The image is shifted when displaying from my HD tuner.  What should I do?
This is commonly seen with the RCA DTC-100 HDTV receiver on the AF3.0HD monitor. This can be fixed by entering the geometry mode on the monitor menu and adjusting the HORIZONTAL PHASE adjustment. Doing this can affect the PC display, if it is also using the same preset mode. An alternative method of dealing with the phase shift from the DTC-100 is to contact RCA about adjustment of the receiver internally.

My model is not listed in Windows Display properties.  What should I do?
If Windows identifies your monitor as Plug and Play , it has done what it was intended to do. The video card in the PC gets the information about the monitor via an additional line in the video signal cable that connects to the monitor EDID chip. This chip has the same information the inf file has, and more. The monitor shows as "Plug and Play Monitor" and not the specific model because Windows needs to have the name of the monitor in its database. Naturally, new models come out all the time, so the inf file is a way to enter the make and model of your monitor. As long as you are able to select resolutions within the monitor's range, you do not need to install the inf file.

If the same symptoms occur when the monitor is not connected to the PC, Then your monitor requires service. Please contact our Customer Service Department, and have your model, serial number and purchase date handy.

The above should answer how to treat the problem. If it does not answer your question, please contact Princeton's Technical Support Representatives Monday - Friday between 6am-5pm (Pacific Standard Time) at 1-800-747-6249 or by email at TechSupport@princetongraphics.com